Scientia et technica

Performance evaluation of a strategic partner for logistics operations

Luz Carime Urbano Guerrero, Luz Stella Muñoz Marín, Juan Carlos Osorio Gómez


As important as the selection of a supplier and in this particular case a strategic ally for the logistics operation of a company (3PL supplier), is to know if the performance of this ally is in line with what was expected in the selection process. Considering this importance, a methodology is proposed to evaluate the performance of a logistics service provider. The proposed methodology considers scientific and analytical elements to define a set of criteria which include not only the most important features of services container transport, but also those competences which may affect the development and sustainability of a strategic alliance. Those criteria are described and it has associated sub-criteria and indicators too, with their respective measurement frequency.  Then, the criteria are weighted using the basic AHP methodology.  In the next place, all those items are recorded in a format designed to make the final assessment ally, in order to proposed model. 

Palabras clave

AHP, performance evaluation, Strategic Allied, Supplier.

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