Comunidades de práctica en las PYMES del sector turístico del Departamento de Caldas


Autores/as

Palabras clave:

Análisis de correlación , Capital intelectual, Comunidades de práctica, Gestión del conocimiento, Turismo

Resumen

En el marco de la gestión del conocimiento, se hace necesario desarrollar el capital intelectual, para lo cual se deben considerar variables como las comunidades de práctica, dada su importancia para el desarrollo de las organizaciones. Los resultados de la investigación presentados en este artículo pretenden establecer el estado de desarrollo de las comunidades de práctica relacionadas con el capital intelectual en las PYMES del sector turístico del Departamento de Caldas, Colombia, para lo cual se utilizó un análisis descriptivo y correlacional con un modelo de evaluación adaptado a comunidades específicas, siendo posible evaluar al 87% de las PYMES. Los principales hallazgos muestran la consolidación de las comunidades de práctica de los operadores de PYMES del sector turístico en el departamento de Caldas, y destacan el liderazgo y el trabajo en equipo de estos.

Descargas

Los datos de descargas todavía no están disponibles.

Biografía del autor/a

Carlos Marulanda, Universidad Nacional de Colombia sede Manizales

Carlos Marulanda (PhD) es profesor catedrático de la Universidad Nacional de Colombia sede Manizales y profesor ocasional de la Universidad de Caldas, Manizales, Caldas, Colombia. Investigador asociado del Departamento Administrativo de Ciencia, Tecnología e Innovación de Colombia. Las áreas de interés de investigación incluyen la gestión y la transferencia de conocimiento, el capital intelectual y la innovación. Su trabajo ha sido publicado en revistas latinoamericanas. Es coautor de libros como: Competir y colaborar con Conocimiento e Innovación e Innokit kit de técnicas y herramientas para gestionar el conocimiento y la innovación. Con su formación como ingeniero industrial ha sido consultor de proyectos de gestión de conocimiento en pymes. Puede ser contactado en: cemarulandae@unal.edu.co y carlose@ucaldas.edu.co.

Citas

[1]. W.B. Martins, I.S. Rampasso, R. Anholon, O.L.G. Quelhas, W. Leal Filho. “Knowledge management in the context of sustainability: Literature review and opportunities for future research”. Journal of Cleaner Production. Vol 229, pp. 489-500. 2019. https://doi.org/10.1016/j.jclepro.2019.04.354.
[2[. Sarah Philipson. “Sources of innovation: Consequences for knowledge production and transfer,”. Journal of Innovation & Knowledge. Vol 5, Issue 1, pp. 50-58. 2020. https://doi.org/10.1016/j.jik.2019.01.002.
[3]. A. Fidalgo, M. Sein-Echaluce, D. Lerís, and F. García-Peñalvo. “Sistema de Gestión de Conocimiento para la aplicación de experiencias de innovación educativa en la formación”. II Congreso Internacional sobre Aprendizaje, Innovación y Competitividad, pp 750-755. 2013.
[4]. Fred Phillips, Ching-Ying Yu, Tahir Hameed, Mahmoud Abdullah El Akhdary. “The knowledge society's origins and current trajectory”. International Journal of Innovation Studies. Vol 1, Issue 3, pp. 175-191. 2017. https://doi.org/10.1016/j.ijis.2017.08.001.
[5]. J. Barney. “Firm Resources and sustained competitive advantage”. Journal de of management. No. 1, pp. 99-100. 1991.
[6]. Kun-Huang Huarng, Andrea Rey-Martí, José-Manuel Guaita-Martínez. “Knowledge, business, and innovation: Economies and sustainability of future growth”. Journal of Business Research. Vol 112, pp. 236-239. 2020. https://doi.org/10.1016/j.jbusres.2020.03.022.
[7]. lexandru Strunga. “The Integration of Virtual Learning Communities into Universities’ Knowledge Management Models”. Procedia - Social and Behavioral Sciences. Vol 197, pp. 2430-2434. 2015. https://doi.org/10.1016/j.sbspro.2015.07.306.
[8]. Mouna Ben Chouikha Zouari, Salem Ben Dhaou Dakhli. “A Multi-Faceted Analysis of Knowledge Management Systems”. Procedia Computer Science. Vol 138, pp. 646-654. 2018. https://doi.org/10.1016/j.procs.2018.10.086.
[9]. Niusha Esmaeilpoorarabi, Tan Yigitcanlar, Mirko Guaralda.” Place quality in innovation clusters: An empirical analysis of global best practices from Singapore, Helsinki, New York, and Sydney”. Cities. Vol 74, pp. 156-168. 2018. https://doi.org/10.1016/j.cities.2017.11.017.
[10]. Andreu and Siever. “Integral management of knowledge and learning”. Economía Industrial. No. 1, pp 68-70. 1999.
[11]. M. Alavi and D. Leidner. “Review: Knowledge Management and Knowledge Management Systems: Conceptuals Foundations and Research Issues”. MIS Quarterly. Vol 25, No. 1, pp. 107-136. 2001.
[12]. J. Zhao, P. Ordóñez de Pablos and Z. Qi. “Enterprise knowledge management model based on China's practice and case study”. Computers in Human Behavior. No. 28, pp 324-330. 2012.
[13]. L. Edvinsson and P. Sullivan. “Developing a Model for Managing Intellectual Capital”. European Management Journal. No. 14, pp. 356-364. 1996.
[14]. Nuryaman. “The Influence of Intellectual Capital on The Firm's Value with The Financial Performance as Intervening Variable”. Procedia - Social and Behavioral Sciences. Vol 211, pp. 292-298. 2015. https://doi.org/10.1016/j.sbspro.2015.11.037.
[15]. L. Edvinsson. “Developing Intellectual Capital at Skandia”. Long Range Planning. Vol 30, No 3. pp 366-373. 1997.
[16]. Felisa M. Córdova, Claudia A. Durán, Mauricio Pincheira, Fredi Palominos, Raquel Galindo. “Knowledge Management of Intangible Actives in Service Companies. Procedia Computer Science. Vol 162, pp. 596-603. 2019. https://doi.org/10.1016/j.procs.2019.12.028.
[17]. Margareta Rusu-Tanasă. “Intellectual Capital a Strategic Factor of Socio-Economic Development of Regions and Countries”. Procedia Economics and Finance. Vol 27, pp. 369-374. 2015. https://doi.org/10.1016/S2212-5671(15)01008-4.
[18]. Adalberto Escobar Castillo, Gabriel Velandia Pacheco, Lissette Hernández-Fernández, Evaristo Navarro Manotas, Tito Crissien Borrero, Jesus Silva. “Factorial Analysis in the Intellectual capital’s dimensions on micro, small, and medium-sized export enterprises”. Procedia Computer Science. Vol 160, pp. 567-572. 2019. https://doi.org/10.1016/j.procs.2019.11.046.
[19]. R. Roslender, J. Stevenson and H. Kahn. “Towards recognising workforce health as a constituent of intellectual capital: Insights from a survey of UK accounting and finance directors”. Accounting Forum. Vol 36, pp. 266–278. 2012. Doi:http://dx.doi.org/10.1016/j.accfor.2012.06.002
[20]. T. Nitkiewicz, P. Pachura and N. Reid. “An appraisal of regional intellectual capital performance using Data Envelopment Analysis”. Applied Geography. Vol 53, pp. 246-257. 2014. doi:http://dx.doi.org/10.1016/j.apgeog.2014.06.011.
[21]. C. Marulanda, J. Giraldo and H. Serna. “Modelo de evaluación de gestión del conocimiento para las pymes del sector de tecnologías de la información”. AD-minister. Vol 26, pp. 17 - 39. 2015.
[22]. K. O`Sullivan, and S. Azeem. “An Analysis of Collaborative Group Structure Technological Facilitation from a Knowledge Management Perspective”. The Electronic Journal of Knowledge Management. Vol 1, pp. 223-230. 2007.
[23]. De-Graft Johnson Dei, Thomas Bingle van der Walt. “Knowledge management practices in universities: The role of communities of practice”. Social Sciences & Humanities Open. Vol 2, Issue 1, pp. 100025. 2020. https://doi.org/10.1016/j.ssaho.2020.100025.
[24]. W. Bedwell, J. Wildman, D. DiazGranados, M. Salazar, W. Kramer and E. Salas. “Collaboration at work: An integrative multilevel conceptualization”. Human Resource Management Review. Vol 22, pp. 128–145. 2012.
[25]. H. Patel, M. Pettitt and J. Wilson. “Factors of collaborative working: A framework for a collaboration model”. Applied Ergonomics. Vol 43, pp. 1-26. 2012.
[26]. X. Xue, Q. Shen, H. Fan, H. Li and S. Fan. “IT supported collaborative work in A/E/C projects: A ten-year review”. Automation in Construction. Vol 21, pp. 1–9. 2012.
[27]. Senge, P. La Quinta Disciplina. Granica. No. 1, pp 82-91.Barcelona, España. 1992.
[28]. Aino Kianto, Paavo Ritala, Mika Vanhala, Henri Hussinki. “Reflections on the criteria for the sound measurement of intellectual capital: A knowledge-based perspective”. Critical Perspectives on Accounting. Vol 70, pp. 102046. 2020. https://doi.org/10.1016/j.cpa.2018.05.002.
[29]. Berrbizne Urzelai, Francisco Puig. ”Developing international social capital: The role of communities of practice and clustering”. International Business Review. Vol 28, Issue 2, pp. 209-221. 2019. https://doi.org/10.1016/j.ibusrev.2018.08.008.
[30]. Kevin Patton, Melissa Parker. “Teacher education communities of practice: More than a culture of collaboration”. Teaching and Teacher Education. Vol 67, pp. 351-360. 2017. https://doi.org/10.1016/j.tate.2017.06.013.
[31]. S. Kim, J. Hong and E. Suh. “A diagnosis framework for identifying the current knowledge sharing activity status in a community of practice”. Expert Systems with Applications. Vol 39, pp. 13093–13107. 2012.
[32]. Julio Cesar Borges, Luciana Oranges Cezarino, Tamiris Capellaro Ferreira, Otávia Travençolo Muniz Sala, Delton Lehr Unglaub, Adriana Cristina Ferreira Caldana.”Student organizations and Communities of Practice: Actions for the 2030 Agenda for Sustainable Development”. The International Journal of Management Education. Vol 15, Issue 2, Part B, pp. 172-182. 2017. https://doi.org/10.1016/j.ijme.2017.02.011.
[33]. Y. Lin and H. Lee. “Developing project communities of practice-based knowledge management system in construction”. Automation in Construction. Vol 22, pp. 422–432. 2012.
[34]. D. Liberona and M. Ruiz. “Análisis de la implementación de programas de gestión del conocimiento en las empresas chilenas”. Estudios gerenciales. Vol 29, pp. 151–160. 2013.
[35]. José Braga de Vasconcelos, Chris Kimble, Paulo Carreteiro, Álvaro Rocha. “The application of knowledge management to software evolution”. International Journal of Information Management. Vol 37, Issue 1, Part A, pp. 1499-1506. 2017. https://doi.org/10.1016/j.ijinfomgt.2016.05.005.
[36]. Marlyne Sahakian, Gill Seyfang. “A sustainable consumption teaching review: From building competencies to transformative learning”. Journal of Cleaner Production. Vol 198, pp. 231-241. 2018. https://doi.org/10.1016/j.jclepro.2018.06.238.
[37]. E. García-Barriocanal, M. Sicilia and S. Sánchez-Alonso. “Computing with competencies Modelling organizational capacities”. Expert Systems with Applications. Vol 39, pp. 12310–12318. 2012.
[38]. N. Paroliaa, J. Jiangb and G. Klein. “The presence and development of competency in IT programs Neeraj”. The Journal of Systems and Software. Vol 1, pp. 1-11. 2013.
[39]. Linda-Dianne Willis. “Exploring cogenerativity for developing a coteaching community of practice in a parent-teacher engagement project”. International Journal of Educational Research. Vol 80, pp. 124-133. 2016. https://doi.org/10.1016/j.ijer.2016.08.009.
[40]. C. Fearon, H. McLaughlin and T. Yoke. “Using student group work in higher education to emulate professional communities of practice”. Education + Training. Vol 54, No 3, pp. 114-125. 2012. Doi:https://doi.org/10.1108/00400911211210233.
[41]. Dawn Morley. “Applying Wenger's communities of practice theory to placement learning”. Nurse Education Today. Vol 39, pp. 161-162. 2016. https://doi.org/10.1016/j.nedt.2016.02.007.
[42]. S. Borzillo, A. Schmitt and M. Antino. “Communities of practice: keeping the company agile. Journal of Business Strategy”. Vol 33, No.6, pp. 22-30. 2012. Doi:https://doi.org/10.1108/02756661211281480.
[43]. P. Brouwer, M. Brekelmans, L. Nieuwenhuis and R. Simons. “Communities of practice in the school workplace”. Journal of Educational Administration. Vol 50, No 3, pp. 346-364. 2012. Doi:https://doi.org/10.1108/09578231211223347.
[44]. N. Nistor, B. Baltes and M. Schustek. “Knowledge sharing and educational technology acceptance in online academic communities of practice”. Campus-Wide Information Systems. Vol 29, No 2, pp. 108-116. 2012. Doi:https://doi.org/10.1108/10650741211212377.
[45]. S. Pattinson and D. Preece. "Communities of practice, knowledge acquisition and innovation: a case study of science-based SMEs". Journal of Knowledge Management. Vol. 18 No. 1, pp. 107-120. 2014. Doi: https://doi.org/10.1108/JKM-05-2013-0168.
[46]. M. Longo and A. Narduzzo. “Transactive knowledge from communities of practice to firms: An empirical investigation of innovative projects performance”. European Journal of Innovation Management. Vol 20, No. 2, pp. 291-311. 2017. Doi:https://doi.org/10.1108/EJIM-10-2016-0098.
[47]. S. Borzillo. “Balancing control and autonomy in communities of practice: governance patterns and knowledge in nine multinationals”. Journal of Business Strategy. Vol 38, No. 3, pp. 10-20. 2017. Doi:https://doi.org/10.1108/JBS-03-2016-0031.
[48]. K. Hafeez, F. Alghatas, P. Foroudi, B. Nguyen and S. Gupta. “Knowledge sharing by entrepreneurs in a virtual community of practice”. Information Technology & People. Vol 32, No. 2, pp. 405-429. 2019. Doi:https://doi.org/10.1108/ITP-09-2016-0202.

Descargas

Publicado

2022-06-30

Cómo citar

Marulanda, C., Castellanos Galeano, J. F., & Valencia Duque, F. J. (2022). Comunidades de práctica en las PYMES del sector turístico del Departamento de Caldas. Scientia Et Technica, 2(27), 109–116. Recuperado a partir de https://revistas.utp.edu.co/index.php/revistaciencia/article/view/24781

Número

Sección

Sistemas y Computación