Implementación de modelo de procesos de gestión de servicios con itil (information technology infrastructure library)


Authors

  • Carlos Alberto Ocampo S.
  • Ricardo Moreno Laverde
  • Sandra Milena Caicedo

DOI:

https://doi.org/10.22517/23447214.2913

Abstract

Los negocios tienden a tener una mayor dependencia de las TI. Los departamentos de SI, y las actividades desarrolladas, han sido tradicionalmente vistos como una área de soporte al negocio, descuidando muchas veces el uso de criterios racionales para medir su rentabilidad, eficacia y la calidad del servicio ofrecidos a toda la organización. ITIL, desarrollado a petición del Gobierno del Reino Unido a finales de los 80, recoge mejores prácticas en la gestión de los SI. Desde entonces se ha ido extendiendo su uso en la empresa privada, llegando a ser considerado un estándar de facto para gestión de la empresa.

Downloads

Download data is not yet available.

Downloads

Published

2009-05-30

How to Cite

Ocampo S., C. A., Moreno Laverde, R., & Caicedo, S. M. (2009). Implementación de modelo de procesos de gestión de servicios con itil (information technology infrastructure library). Scientia Et Technica, 1(41). https://doi.org/10.22517/23447214.2913

Issue

Vol. 1 No. 41 (2009)

Section

Sistemas y Computación

License

Copyrights

The journal is free open access. The papers are published under the Creative Commons Attribution / Attribution-NonCommercial-NoDerivatives 4.0 International - CC BY-NC-ND 4.0 license. For this reason, the author or authors of a manuscript accepted for publication will yield all the economic rights to the Universidad Tecnológica of Pereira free of charge, taking into account the following:

In the event that the submitted manuscript is accepted for publication, the authors must grant permission to the journal, in unlimited time, to reproduce, to edit, distribute, exhibit and publish anywhere, either by means printed, electronic, databases, repositories, optical discs, Internet or any other required medium. In all cases, the journal preserves the obligation to respect, the moral rights of the authors, contained in article 30 of Law 23 of 1982 of the Government Colombian.

The transferors using ASSIGNMENT OF PATRIMONIAL RIGHTS letter declare that all the material that is part of the article is entirely free of copyright.  Therefore, the authors are responsible for any litigation or related claim to intellectual property rights. They exonerate of all responsibility to the Universidad Tecnológica of Pereira (publishing entity) and the Scientia et Technica journal. Likewise, the authors accept that the work presented will be distributed in free open access, safeguarding copyright under the Creative Commons Attribution / Recognition-NonCommercial-NoDerivatives 4.0 International - https://creativecommons.org/licenses/by-nc-nd/4.0/deed.es license.