Detecting critical knots to decrease the waiting time when caring the pelvic organ prolapse in a chilean public hospital


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DOI:

https://doi.org/10.22517/25395203.15181

Keywords:

Evaluation process, Hospital care, Pelvic prolapse

Abstract

Introduction: The high number of patients is a common issue in public hospitals that causes a negative impact on the users due to the increment in the waiting lists and in the waiting time to be treated.

Objective: To improve the clinical process for caring pelvic organ prolapse in a chilean public hospital.

Methodology: The methodology was focused on identifying critical knots using flowcharts and diagnosing the patient's process from their admission until their discharge from the hospital.

Results: Some solutions were proposed for each critical point identified so as to accelerate the process, thus improving users’ health caring. As a result, the high number of people in the waiting lists and the waiting time decreased substantially.

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Author Biographies

Cecilia Gallegos Muñoz, Universidad del Bío-Bío Facultad de ciencias empresariales Departamento de Gestión empresarial

Contador, Magister en Auditoría y Contabilidad 

Profesor Asociado, Departamento Gestión Empresarial, Facultad de  Ciencias Empresariales

Alex Medina Giacomozzi, Universidad del Bío-Bío

Magister en Administración y Dirección de Empresas, Doctor en Finanzas y Contabilidad

Profesor Asociado, departamento Gestión Empresarial, Facultad de Ciencias Empresariales

Daniela Pérez Morales, Universidad del Bío-Bío

Contadora Pública y Auditora, mención control de gestión.

Escuela Contador Público auditor, Facultad de Ciencias Empresariales

Gustavo Almonacid-San Martín, Universidad del Bío-Bío

Escuela Contador Público Auditor, Facultad de Ciencias Empresariales

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Published

2020-06-30

How to Cite

Gallegos Muñoz, C., Medina Giacomozzi, A., Pérez Morales, D., & Almonacid-San Martín, G. (2020). Detecting critical knots to decrease the waiting time when caring the pelvic organ prolapse in a chilean public hospital. Revista Médica De Risaralda, 26(1). https://doi.org/10.22517/25395203.15181

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Original Article